A NOTE ON MADE TO ORDER

Certain items, marked "made to order" on the website are only constructed once an order is placed. Once an order has been placed, the garment is cut to the appropriate size, sewn, stitched, tagged, washed, inspected and then packaged for shipping. This process may take up to four weeks, but the buyer will be notified once the garment is complete.

SHIPPING

  • "Made To Order" items need time in order to be completed and inspected prior to shipping, and this process can take up to four (4) weeks. You will be notified via email once the garment is complete and when it has shipped. Once your item has shipped, it will arrive within 3-5 business days.

  • All other items are "ready to ship" and will ship within 2 business days of your order and arrive within 3-5 business days. You will be notified via email when the item has been shipped.

DOMESTIC SHIPPING

  • Handled via USPS

  • $6.99 for all domestic orders under $75.00.

  • Free Shipping for any domestic order over $75.00 - use code FREESHIP at checkout.

  • You will be notified when your item ships and provided with a tracking number from USPS - we cannot provide additional tracking information.

  • Your package should arrive in 3-5 business days.

  • We are not responsible for lost, damaged, or stolen items.

INTERNATIONAL SHIPPING

  • Handled via USPS

  • $20.00 shipping cost  for all international orders.

  • You will be notified when your item ships and provided with a tracking number from USPS - we cannot provide additional tracking information.

  • The ability to track packages internationally varies and we cannot guarantee accurate or effective tracking for international packages.

  • Any additional costs or fees related to receiving your item, including customs or tariffs, are the responsibility of the individual buyer (not Thief & Moth).

  • We cannot modify the stated cost or description of an item shipped internationally. This is illegal and subjects Thief & Moth to the potential for heavy sanctions and penalties.

  • We are not responsible for lost, damaged, or stolen items.

RETURN POLICY

 We hope you love your article from Thief & Moth. Our items are created with excellence and inspected thoroughly to ensure quality. If, however, you are not satisfied, you can return the item for a full refund or an exchange for another piece. However, sale purchases - items purchased at an already discounted price - are final.

Our pieces are created and sold in small, limited editions - therefore we cannot alter, remake, or re-size an article. If your item does not fit, we offer an exchange for a different size - if this option is available. In the event that an item is not available for exchange you will be refunded the full purchase price of the merchandise.

All items must be returned unworn, unwashed, and undamaged. Obviously we expect you to try your piece on - we simply need the material back in the condition in which it was originally shipped (as much as this is possible). Returned items which are obviously soiled, damaged, washed or otherwise altered may not be refunded at all.

All return items must be sent back within three weeks - 21 calendar days (not business days) - and should be shipped pre-paid. Thief & Moth does not accept CODs. We do not refund original or return shipping costs - we only refund shipping costs as a result of a mistake on our part - for example, if we were to  mistakenly ship damaged merchandise or ship the wrong product. We do not accept responsibility for any damage to an item due to mis-handling from the shipping carrier.

We highly recommend and strongly suggest that you insure returned packages and/or utilize package tracking. Thief & Moth does not accept responsibility for return packages which are lost or damaged in transit - we do not offer a refund on lost or missing return items.

We guarantee to exchange your item for either a different size (if available) or a different item of equal or lesser value. We will refund you the difference in price if you choose an items which costs less than your original selection.